New Delhi: Samsung Electronics has strengthened its customer service network with the launch of its sixth state of the art branded Customer Service Plaza in Hyderabad. After Delhi, Mumbai, Pune, Noida and Chennai, the addition of the new center has moved the total number of Samsung’s flagship Customer Service Plazas to six. Samsung has developed one of the biggest customer service networks with 2,800 service points, reaching out to customers indifferent corners of India.
Speaking about Samsung’s customer service network, Mr. B.D. Park, President & CEO, Samsung South West Asia, said: “Samsung’s biggest strength is customer-centricity and we are continuously innovating to meet the requirements of our customers. The launch of the innovative Customer Service Plazas and our strong customer service network is a testimony of our commitment to our customers. Our innovative service delivery model will enable us to deliver customer delight at each step and further drive brand loyalty.”
Samsung has been working on its service touch points enhancement with 20 branded customer service plazas and more than 800 branded mobile service plazas across India. The services are supported by a network of nearly 50 parts warehouses and 4 world-class training academies. All centers in the service network operate on Samsung's standard look & feel and work processes.
The Flagship Customer Service Plaza is another step towards setting new customer service standards and offering services for the entire product range under one roof, including specialized zones for product demonstrations, customer interactions and face-to-face service for handheld devices.
Understanding the value of the customer’s time and to make after sales service easily accessible to all customers, Samsung now also offers remote support through 3G technology for Smartphones and Smart TVs. Additionally, a pick and drop facility is also available for select flagship Smartphone models.