Delhi Water Minister and Chairman of Delhi Jal Board (DJB) Satyendar Jain convened a board meeting with senior officials which focused on strengthening the water billing system and making it more transparent.
The board approved the decision of shifting all the services of the Zonal Revenue Offices (ZRO) to the online M-Sewa app to smooth out the already existing glitches in the system and make it completely faceless. Thus all the works of the Zonal Revenue Offices (ZRO) of the Delhi Jal Board will now be made online. The Delhi Government is planning to provide all the services online.
The step has been taken in order to deliver services to consumers in a transparent way and in a time-bound manner. This will have a huge long-term benefit, now people will not have to stand in long queues and everything can now be done online through a single click. Apart from this, DJB has given approval to the creation of 49 posts at the senior level for better coordination and to expedite multiple ongoing initiatives, especially Yamuna Cleaning and the 24x7 water supply project. These 49 posts include 13 posts of Superintending Engineers & 36 Posts of Executive Engineers. In addition to these, DJB also approved 40 posts of Assistant Executive Engineer to be directed recruited from UPSC.
All Zonal Revenue Offices (ZRO) offices of Delhi Jal Board will be made faceless
In the previous meeting with the DJB officials, The water minister instructed the officials to take strict actions on the meter readers who were not doing their work properly. In light of this issue and a few similar problems, the board decided to make all the systems completely online and transparent.
Satyendar Jain said, "This is a huge step towards achieving the dream of a new era of governance that will be corruption-free, transparent and will make life easier for our citizens. The services of the Delhi Jal Board will be made faceless and online portals will be introduced to bring the services under one roof. Help desks will be set up in every zone to help each and every citizen of Delhi to avail the online DJB services and register their grievances. Each zone will have a help desk to assist the consumers in case they face any issue while availing of the online services.
The following DJB services will be provided online:-
1. Apply for new water/sewer connections.
2. Apply for regularization of unauthorised water connections.
3. Apply for Mutation
4. Apply for Disconnection
5. Apply for re-opening
6. Apply for a rainwater harvesting Certificate.
7. Apply for DJB water tanker
8. Apply for Bore Well Permission
9. Apply for address correction
10. Any nature of grievance related to water/sewer bills
11. Apply for sewer connection and other services (Only for Existing DJB consumers)
12. Download Rainwater harvesting Certificate
13. View/print latest bill
14. View balance and last receipt
15. Track application status
16. Request for issue of NOC for no dues in respect of government accommodations
17. Request for change of category
18. Request for testing meter
19. Permission for changing ferrule
20. Intimation regarding functional Rainwater harvesting structure
All the consumers of Delhi Jal Board can apply/register for the above services online only by visiting the Delhi Jal Board website www.djb.gov.in or on M-Seva mobile Application.
The Water Minister directed the DJB officials to create a backend portal to see billing history with details of photographs, changes done by ZRO with access to CEO, all members and minister office. This will bring full transparency to the system. Thereby reducing the chances of malpractices.
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